Job Description:

Senior Media Technology Specialist

Office of Information Technology

The Senior Media Technology Specialist supports the AV and related IT equipment in classrooms and event spaces. In this role the incumbent is responsible for the efficient performance and maintenance of all media technology present in all spaces centrally managed by Media Services.

The Media Technology Specialist serves as primary technician in supporting the media technology systems that are pivotal to teaching, learning and event production; the incumbent is an autonomous professional,with extremely high attention to detail, record keeping and documenting the work using inventory systems such as Asset Panda and ticketing systems such as DeskPro.

This position will require a flexible working schedule in order to accommodate off hours course and event support.

Education and Experience

• BA/BS preferred.

• 3-5 years experience providing AV support or equivalent required.

• Experience with multiple platforms (Windows, iOS) required.

• Experience in academic computing support in higher education is preferred.

• Experience with project management is preferred.

• Strong foundation of understanding of signal flow and potential relationship with problems.

• Working knowledge of Crestron room control systems. Ability to administer/troubleshoot system via room touch panel and remotely via Toolbox.

• Powershell scripting or comparable scripting language preferred.

• Experience with networked AV control systems including troubleshooting skills.

• Excellent customer service skills; strong commitment to customer service; and positive attitude required.

• Ability to apply problem-solving skills to meet the needs of customers in a quick and effective manner.

• Ability to prioritize tasks.

• Clean driving record.

• Excellent organizational and communication skills, and the ability to understand and present complex technical issues to a diverse customer base.

• Ability to work independently and proactively; work effectively in a group and as a member of a project team.

• Possesses a willingness and ability to support a diverse and inclusive environment.

• Ability to coach, mentor and encourage colleagues, students and temp staff.

Successful completion of a criminal background check and education verification is required.

Recruiting Start Date:

2024-03-26

Job Posting Title:

Senior Media Technology Specialist

Department:

Office of Information Technology

Grade:

Grade 9

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Position Work Location:

Onsite

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer (https://go.brown.edu/equal-employment-opportunity) , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

Welcome!

Founded in 1764, Brown is a leading institution for education, discovery, and global intellectual progress as well as one of the largest employers in Rhode Island. Working at Brown brings more than just a paycheck and generous benefits; it offers an opportunity to contribute to a greater good. Join us in supporting the pursuit of knowledge and individual growth that defines higher education and enriches our community.

Additional Information:

Information about our salary ranges can be found here (https://www.brown.edu/about/administration/human-resources/compensation-services/salary-ranges) .

Attachments:

A resume is required as part of your job application. Please also include a cover letter and any other related documents as noted in the job description.

Questions Submitting Your Application:

If you have questions about submitting your application, please contact employment@brown.edu.